配送ポリシー
Thank you for choosing Hiksnra. We are committed to providing a smooth and reliable delivery experience for every customer. Please carefully review the following shipping information before placing your order.
Order Processing & Production Time
After your order is confirmed, we will begin processing and preparing your furniture. The typical processing and production time is approximately 15–30 days.
If any unexpected circumstances cause a delay in production or shipment, we will contact you promptly via email and keep you informed of any updates.
Shipping Method & Delivery Time
To ensure safe and reliable international transportation, all orders are shipped via sea freight to destinations worldwide.
We currently provide shipping services to countries including the United Kingdom, France, Germany, Canada, the Netherlands, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, the United Arab Emirates, Australia, Finland, Malaysia, Saudi Arabia, Spain, Portugal, Singapore, New Zealand, Italy, Poland, Qatar, South Africa, Morocco, Mexico, Argentina, the Czech Republic, and Russia.
The estimated sea freight transit time is approximately 35–60 days. For delivery timelines in other regions or specific shipping inquiries, please contact our customer service team for further assistance.
Once your order arrives in the destination country, we will arrange the most suitable final delivery method based on your shipping address. Depending on the location, delivery may be completed through local truck delivery or express services.
Free Shipping & Expedited Delivery
We offer free shipping on orders over $400. For orders below this amount, shipping fees may apply and will be calculated based on the destination and order details.
If you require expedited or urgent delivery, please contact us before placing your order. Since faster shipping options may involve additional logistics costs, our team will review your request and provide the most suitable delivery solution.
Customs Duties & Import Taxes
You do not need to worry about customs duties or import taxes. Hiksnra will cover all applicable tariffs and import-related charges, allowing you to receive your order with peace of mind.
Please note that customs clearance procedures may vary depending on the destination country or region. In rare cases, delays caused by customs inspections, weather conditions, or other circumstances beyond our control may occur. We appreciate your patience and understanding.
Order Tracking
Once your order has been shipped, we will send tracking information to your registered email address within 24 hours.
You can use the tracking number provided to monitor your shipment status through the official tracking system of the relevant logistics provider.
If you experience any issues while tracking your order, please contact our customer service team:
Email: gjh996633@gmail.com
Our team will be happy to assist you with any questions or concerns.