FAQ

Complimentary shipping is available on orders over $400. Orders under $400 will incur a shipping fee based on product specifications and destination.

To ensure safe and reliable global delivery, all orders are shipped via sea freight, with an estimated transportation time of 35–60 days.

Stay updated on your delivery by using our real time tracking tool after your order is dispatched

We take great pride in the quality, craftsmanship, and comfort of our furniture. If, for any reason, you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Please click below to view our detailed Return & Refund Policy https://www.hiksnra.com/policies/refund-policy and https://www.hiksnra.com/pages/faq

Once we receive your order, we will send an email order confirmation letter to your archived emaiaddress. lt contains product information and detailed address, etc. lf you need to modify orderinformation, please reply to the email order confirmation letter within 24 hours. We wil arrangeproduction 48 hours after the email order confrmation letter is sent. Once production iscompleted,we will not be able to modify the information.

Please take clear photos of the damaged item and contact us within 24 hours at gjh996633@gmail.com. Our dedicated support team will carefully assess the situation and provide the best possible solution, including a replacement if necessary.

Please note that any damage must be reported within 24 hours of delivery. Failure to notify us within this timeframe may make it difficult for us to verify whether the damage occurred during transit. We kindly recommend inspecting your item immediately upon arrival to ensure a smooth replacement process and avoid any potential additional costs.

For order assistance, please contact our support team at gjh996633@gmail.com